Rules we keep on every roof
Two people, a harness where needed, and nobody on your panels.
What rules does the crew follow?
None of these bend for a tight schedule.
Two people per roof
One on the roof, one on the ground, on every rooftop job. Nobody works a roof alone.
Harness above walkable pitch
Any roof steeper than a walkable pitch means a harness, an anchor and a tied line.
Ladders footed and tied
The ground person foots the ladder, and it is tied off before anyone climbs.
No feet on modules
Nobody stands, kneels or leans on a panel. Poles reach the far rows.
Weather stops work
Lightning, high wind or ice on the roof ends the visit, and we rebook.
Hot-glass rule
No water on glass baked by midday sun. We work early morning or late afternoon.
Who is on my roof?
Two people from the wash crew: one on the roof with the poles, one on the ground running water and footing the ladder. Both are trained in fall protection and ladder safety. The inspection lead does the glass-level check; the monitoring desk never climbs, it reads your app with your permission.
What do owners ask about safety?
Will you crack my roof tiles?
We work to avoid it. Concrete and clay tiles can crack underfoot, so on those roofs we keep foot traffic to a minimum and reach the array from the ladder and the edge with long poles. If a section cannot be reached safely, we tell you before booking, not on the morning.
What if the wind picks up?
We stop, come down and agree a new morning with you. Wind makes long poles hard to control and a ladder unsafe, and a gust can push a person off balance on a pitched roof. A half-washed array is better than a fall, and we will not hurry to finish.
Do you work on tall or steep roofs?
Often, yes, when there is safe ladder access and somewhere sound to anchor. We check a photo or satellite view first. Two-story roofs and steep pitches can add $25 to $50, and if we cannot reach the array safely, we say so before you book.
Will you clear snow off my panels?
No. We do not remove snow from rooftop arrays. Raking scratches glass and frames, and a snowy roof is where falls happen. Tilted panels shed snow on their own once the sun reaches them; our snow and ice page explains what to expect.
Do I need to be home?
No. We need the gate code, pets kept inside, and a clear spot for the ladder. We knock when we arrive, work to the rules on this page, and send photos the same day, so you can see the visit even if you were at work.
Want a careful crew up there?
Two people, a harness where the pitch calls for one, and boots off your glass.